All items are handmade with care in Austin, TX. Orders are typically processed within 2–4 business days. During busy seasons or for custom pieces, processing times may be slightly longer — but we’ll always keep you updated.
We offer standard shipping via USPS or UPS within the United States. Delivery typically takes 3–7 business days after processing. You will receive a tracking number via email once your order ships.
Yes, we ship worldwide! International delivery times vary based on destination and customs processes, but generally range from 7–21 business days. Any customs fees or import duties are the responsibility of the customer.
Once your order has been shipped, you’ll receive a confirmation email with a tracking link. If you haven’t received it or need help, feel free to contact us at hello@susanaegerter.com.
We use sustainable, minimal packaging whenever possible to reduce waste — while still ensuring your piece arrives safely and beautifully wrapped.
We hope you love your piece — but if for any reason you’re not satisfied, we accept returns within 14 days of delivery. Items must be unused, in original condition, and in the original packaging.
Please email us at hello@susanaegerter.com before returning any item.
Many of our pieces are handcrafted and one-of-a-kind. For this reason, we do not offer exchanges. If you’d like a similar item, feel free to reach out and we’ll be happy to discuss a custom order.
Custom pieces, sale items, and gift cards are final sale and cannot be returned or exchanged.
Once we receive your return and inspect the item, you’ll receive a full refund (excluding original shipping costs) to your original payment method. Please allow 5–7 business days for the refund to appear.
We want you to feel confident and cared for when shopping with us. Below are answers to some of the most frequently asked questions about our products, shipping, returns, and more. If you don’t see your question here, feel free to reach out — we’re always happy to help.
To initiate a return, please email us at hello@susanaegerter.com within 14 days of receiving your order. We’ll provide return instructions and a shipping address. Items must be unused and in their original packaging.
We accept returns within 14 days of delivery. Refunds will be issued once we receive and inspect the item. Shipping costs are non-refundable. Please note that custom orders and sale items are final sale.
Because our pieces are handmade and often one-of-a-kind, we do not offer exchanges. If you’re interested in a similar item or a custom variation, we’d love to hear from you.
Domestic shipping typically takes 3–7 business days after processing. International orders can take 7–21 business days, depending on location and customs. You’ll receive a tracking link once your order ships.
Yes, we ship worldwide! International shipping times and fees vary by destination. Customs fees, if applicable, are the responsibility of the customer.
We accept all major credit cards, Apple Pay, and Google Pay — securely processed at checkout.
